North American Power Reviews & Plans

A Leading Massachusetts Electricity Provider

Last Updated: October 1, 2024

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Table of Contents

Our Rating

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3/5

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10 Quick Facts About North American Power

  1. Diverse Expertise: North American Power boasts a team of over 100 professionals, including industry veterans and creative experts, all dedicated to enhancing the home energy experience for consumers.
  2. Visionary Mission: The company’s mission is to become the most admired retail energy company in America, distinguished by its growth, innovation, and superior customer experiences.
  3. Human-Centric Service: Emphasizing the human element, North American Power focuses on treating customers with warmth, acknowledging the individual behind each account.
  4. Simplified Communication: The company prides itself on clear, straightforward billing, ensuring that customers easily understand their energy charges without needing complex explanations.
  5. Innovative Workplace: Fostering an office culture that encourages innovation, North American Power is committed to continuous improvement and enhancing customer service.
  6. Rapid Expansion: Since its inception in 2009, North American Power quickly became one of America’s fastest-growing energy suppliers, earning recognition from Forbes Magazine in 2011.
  7. Wide-Reaching Service Area: Catering to a diverse customer base, North American Power delivers energy services across 12 states, including key markets from Maine to Texas.
  8. Environmental Responsibility: The company offers green energy solutions, like 100% clean gas plans and green electric plans, backed by Renewable Energy Certificates (RECs).
  9. Service Excellence: Honored for outstanding customer service, North American Power received the 2017 “Customer Service of the Year” award from the Stevie Awards.
  10. Streamlined Enrollment: Offering a user-friendly enrollment process, customers can easily sign up online or by phone, usually seeing the transition reflected within 1-2 billing cycles.

Company Overview

Founded in 2009 and headquartered in Norwalk, Connecticut, North American Power has emerged as a prominent name in the energy sector. As a competitive electricity and natural gas supplier, the company emphasizes simplicity in its offerings and prioritizes personalized customer service. Catering to a wide range of customers across 12 states, including Massachusetts, North American Power stands out for its commitment to offering accessible energy solutions to both residential and commercial sectors.

Company History

North American Power began its journey over a decade ago with a vision to revolutionize the energy industry. Recognized by Forbes Magazine in 2011 as one of America’s most promising companies, it has experienced rapid growth. Originating in the Greater New England area, the company expanded its reach across multiple states, establishing a significant presence in the deregulated energy market.

Company Info

North American Power prides itself on a team comprising over 100 professionals, including industry pioneers and creative experts. The company’s mission revolves around being America’s top retail energy provider, characterized by innovation, growth, and exceptional customer experiences. With a commitment to integrity and transparency, North American Power has built a reputation for trust and reliability in the energy sector.

Service Offerings

North American Power offers a range of energy plans, including variable and fixed rates, catering to the diverse needs of its clientele. For residential customers, the company provides simplified energy plans with an emphasis on cost-effectiveness and clarity. Commercial clients benefit from customized energy solutions tailored to their specific business needs.

Customer Satisfaction

Awarded the 2017 “Customer Service of the Year” award from the Stevie Awards, North American Power is recognized for its exceptional customer service. The company strives to maintain high levels of customer satisfaction by offering straightforward billing processes and responsive customer support.

Environmental Initiatives

Embracing its role in fostering a sustainable future, North American Power offers green energy options. This includes a 100% clean gas plan and green electric energy plans backed by Renewable Energy Certificates (RECs), reflecting the company’s commitment to environmental stewardship.

Community Involvement

North American Power believes in being a responsible corporate citizen, actively engaging in community initiatives. The company partners with local organizations and participates in various community programs, demonstrating its commitment to societal well-being.

Future Plans and Innovations

With a forward-looking approach, North American Power continually seeks to innovate and enhance its service offerings. Future plans include expanding green energy options and integrating advanced technologies to improve energy efficiency and customer experience.

Conclusion

As a company that started with humble beginnings, North American Power has grown into a formidable player in the energy sector. Its focus on customer satisfaction, environmental responsibility, and community engagement positions it as a preferred choice for energy consumers in Massachusetts and beyond. With ongoing efforts to innovate and evolve, North American Power is poised to continue its trajectory of growth and excellence.

Additional Resources

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